About Us

Over the past 19 years, Mail Works has become well known regionally for providing direct mail services to local as well as national clients. Many of the area’s colleges, medical facilities, retail businesses, non-profit organizations, and advertising agencies have partnered with Mail Works relying upon their expertise in the ever changing world of United States Postal Service’s policies and procedures.

At Mail Works, Inc., we have a passion for our business! Experience shows us that long-term client relationships are a mutual benefit. As can be seen by our references, our clients value our services; regarding us not merely as a vendor but rather as a partner in their direct mail campaigns. We believe that attention to associated issues, i.e. database management, address quality, mail piece design, USPS regulations and paper/printing concerns are all inherent to a successful direct mail message. To minimize any of these components is to jeopardize the cost effectiveness and timely delivery of the client’s message.

Whatever your need may be – mail piece design, printing, list acquisition, data processing and more – we have the resources and expertise to help.

  • NCOA – National Change of Address, gives information on addresses that have had a forwarding address form submitted to the USPS. Considering the large number of individuals & companies that submit this change of address form each year, it is recommended that ALL list be NCOA processed every 6 months. This service will increase the success of your campaign.
  • CASS/PAVE Certification
  • Address standardization
  • Zip+4 Add-on
  • First Class bar-coding and Sorting
  • Standard Mail bar-coding and Sorting
  • Carrier Route Sorting
  • Duplication Elimination – You can avoid added mailing cost by eliminating duplicate addresses. This prevents mailing several pieces of the same mailing to one person.
  • Palletization
  • Merge/Purge
  • Manual Data Input
  • International Mail
  • List Maintenance
  • File Conversion
  • Custom Reports (by email, disk, or paper)
  • Receive files electronically

Frequently Asked Questions

What is Direct Mail?

Bulk Mail is processing quantities of identical pieces in accordance to USPS regulations and guidelines.  USPS requires a minimum quantity of 200 pieces for presort standard and 500 pieces for presort first class mailings.  To utilize Bulk mail privileges and discounts, a permit also called an indicia must be used.  This permit is obtained and registered with USPS.  Mail Works, Inc. offers the use of such a permit, if your data is processed and/or sorted through our services.

Why should I use Direct Mail Services?

Bulk Mail services offer the benefits of mailing to get better rates, cut preparation cost, and eliminate the hassle of preparing mail yourself.  Often the cost of using Bulk Mail services and bulk postage can be less than the non discounted postage itself.

Where should I start when doing a direct Mail Project?

When Bulk Mailing for the first time, there are a few things to do first.  First you need to define the purpose of the mailing and who your clients are.  Next, determine what type of piece to mail that will be the most cost effective and still retain all of your crucial information.  Finally, determine whom you wish to mail.

What if I do not have a mailing list?

Mail works offers data acquirement services.  When acquiring a data list, it is important to know what type of client you are trying to reach and what criteria to use for accurate results.

What should my mail piece look like?

Mail pieces are as diverse as the people who create them.  Different is good!  In order to qualify for Bulk mail rates, mail pieces must meet USPS dimension requirements.

Can Mail Works help me with design and printing of my mail piece?

We are able to print both personalized and non-personalized letters and forms.

If my mail piece is designed, printed, and ready to mail should I print labels for them?

No.  To get better rates it is more advantageous to let Mail Works process your mailing list with our data software which allows bar coding and can help identify addresses that could have problems and might normally be returned.

Testimonials 

When it comes to communicating with thousands upon thousands of race fans from each of our 50 states and 12 foreign countries, reliability is paramount. Be it a thoroughly planned project or a spur-of-the-moment communications piece, the kind folks at Johnson City-based Mail Works Inc. continually deliver.

Ben TroutSr. Director of Fan RelationsBristol Motor Speedway & Dragway

Mail Works has played a substantial part in assisting us to achieve our sales goals for 2010 via our VIP solo direct mail pieces that they print and mail. We have achieved exceptionally high responses through these direct mail pieces. Mail Works customer service is UNLIMITED and they never cease to amaze me with their resourcefulness and creativeness!

Patty C PackVP of Advertising & AdminRestaurant Management Group

Mail Works provides great customer service, ensuring that every project is quoted and completed on time.  They are always very accommodating. They are organized and efficient. What more could you ask for from a print and mail house?

Danielle GoodrichDirector of MarketingBarter Theater

For the past 11 years, Mail Works has been Doe River Gorge’s choice for all of our direct mail needs. Their employees are not only professional, but extremely knowledgeable of the various postal regulations that we must follow. I sincerely appreciate their attention to detail and caring attitudes.

Randy NelsonDirector of Ministry AdvancementDoe River Gorge Ministries